Novant Health financial assistance may lower or remove the cost of medically necessary hospital and clinic care. This can include emergency care, tests, surgery, and outpatient visits.
You may qualify based on your income, household size, insurance, where you live, and medical bills. Help may also be available for some recent unpaid bills.
Before you apply, gather documents about your income, insurance, household, and medical bills. You can apply online, by phone, or in person.
Key Takeaways
- Novant Health financial assistance may reduce or eliminate charges for medically necessary hospital, outpatient, emergency, diagnostic, and surgical care.
- Eligibility generally depends on household income, family size, insurance coverage, residency, medical expenses, and the type of care received.
- Assistance may apply to recent unpaid balances or scheduled care at participating Novant Health facilities and providers.
- Apply by requesting forms online, by phone, or at a Novant Health location, and submit required supporting documents.
- Prepare income proof, identification, household and residency information, insurance details, and itemized medical bills or account numbers.
What Does Novant Health Financial Assistance Cover?
Novant Health financial assistance may help cover medically necessary hospital and clinical services when you can’t afford the full cost. It can reduce charges for inpatient care, outpatient visits, emergency treatment, diagnostic testing, surgery, and other eligible services provided by Novant Health. Coverage generally applies to care already received or scheduled through participating facilities and providers. You should review your statements carefully, including patient billing codes, to understand which services appear on your account. Financial counselors can also explain insurance options, help you identify available coverage, and clarify whether certain charges may remain your responsibility. Ask for an itemized bill if you need more detail.
Who May Qualify for Financial Assistance?
You may qualify for Novant Health financial assistance if your income, household size, insurance status, or medical expenses make it difficult to pay for eligible care. You don’t need to face a large balance alone. Assistance may be available whether you’re uninsured, underinsured, managing unexpected treatment costs, or supporting a loved one through ongoing care. If caregiver burnout has added financial strain, asking for help can be an important step. Novant Health can review your situation and explain available options. Because hospital billing nuances can feel confusing, you can request guidance before making payment decisions. Applying may help you better understand what support fits your circumstances.
Income, Insurance, and Residency Requirements
Eligibility typically depends on your household income, insurance coverage, and whether you meet Novant Health’s residency guidelines. You’ll generally need to provide details about earnings, household size, and available financial resources. Income guidelines may help determine whether you qualify for free or reduced-cost care, so include accurate, current information in your application. If you have insurance, Novant Health may review your plan, benefits, and any coverage limits before deciding what assistance is available. Residency criteria can also affect eligibility, particularly for certain programs or service areas. If you’re unsure which documents to submit, ask a financial counselor for guidance and support.
Can You Get Help With Existing Bills?
You may qualify for Novant Health financial assistance even if you’ve already received a bill. Ask whether assistance can be applied retroactively to eligible charges. Keep your itemized bills, account statements, and other requested billing records ready when you apply.
Eligibility for Existing Bills
If you’re facing medical bills from a recent Novant Health visit, financial assistance may still be available for eligible existing balances. Your eligibility generally depends on household income, family size, insurance status, and the type of care you received. Emergency and medically necessary services may qualify, while elective or noncovered services might not. You’ll need to provide accurate financial information and may be asked for supporting documents. Review Novant Health’s charity policies to understand covered services and income guidelines. If you believe charges are incorrect, address billing disputes separately, since assistance decisions don’t automatically resolve account errors. Contact Novant Health billing for compassionate guidance about your balance.
Applying Retroactively for Assistance
Financial assistance may be available after you’ve already received care and been billed by Novant Health. If you qualify, you may request retroactive eligibility for eligible services, which can reduce or eliminate balances that remain unpaid.
Don’t assume an existing bill means you’ve missed your chance to seek help. Contact Novant Health’s financial assistance team promptly to ask whether your account can be reviewed and what time limits apply. You can also request clarification if charges seem incorrect or confusing.
Financial assistance doesn’t automatically resolve billing disputes, but it may ease the amount you owe while you work toward a fair resolution.
Required Billing Documentation
Documentation can make it easier for Novant Health to review an existing bill for financial assistance. Gather your itemized bill, account number, and dates of service so staff can match your application to the correct charges. You may also need income verification, such as recent pay stubs, tax returns, or benefit statements, to show your current household finances. Bring residency proof, including a lease, utility bill, or government-issued document, if requested. If paperwork feels overwhelming, contact Novant Health’s financial assistance team for guidance. You can ask which documents apply to your situation and whether copies, electronic uploads, or additional forms are needed before submitting your request.
What Documents Do You Need to Apply?
To apply, you’ll typically need proof of income, documents showing your household size, and information about your medical bills. Gathering these records ahead of time can help make your application smoother.
If you’re missing something, contact Novant Health for guidance on acceptable alternatives.
Proof Of Income
Proof of income helps Novant Health determine whether you qualify for financial assistance and how much support you may receive. You may submit recent pay stubs, federal tax returns, W-2s, unemployment benefit statements, Social Security award letters, pension statements, or proof of self-employment income. If you currently have no income, provide a signed statement explaining your situation or other available verification. These records help staff compare your finances with the program’s income cap. Don’t worry if your circumstances are unusual; the charity nuance of each case can matter. Submit clear, current copies, and contact Novant Health if you’re unsure which documents best reflect your income.
Household Size Documentation
Household size can affect your eligibility for Novant Health financial assistance because income limits often vary by the number of people in your family. You’ll typically need documents that show who lives in your household and whom you financially support. Meeting documentation requirements helps the review team evaluate your application accurately and may prevent delays.
- Recent tax return listing dependents
- Birth certificates, custody papers, or adoption records
- Lease, school records, or benefit statements showing household members
If your situation has changed recently, such as a separation or new dependent, include a brief explanation. You can ask Novant Health for help if you’re unsure which documents apply.
Medical Bill Information
Medical bill information helps Novant Health match your financial assistance application to the care you received. Include recent statements, account numbers, and insurance explanations of benefits. These records help staff review charity care eligibility and discount policies accurately. Don’t worry if a bill is confusing; ask billing support for copies or clarification.
| Document | What it shows | Why you need it |
|---|---|---|
| Itemized bill | Services and charges | Confirms treatment |
| Account statement | Balance and account number | Links your application |
| Insurance EOB | Coverage and patient responsibility | Verifies unpaid costs |
Submit copies, keep originals, and include bills for each Novant Health visit.
How to Apply for Novant Health Assistance
Applying for Novant Health financial assistance starts with completing the organization’s application and providing information about your income, insurance status, and household size. You can request forms online, by phone, or at a Novant Health location. If paperwork feels overwhelming, ask for financial guidance or involve a trusted caregiver.
Gather documents that help explain your circumstances, such as:
- Recent pay stubs or proof of income
- Insurance cards and medical bill details
- Household information and identification
You shouldn’t delay needed care while seeking help. When scheduling appointments, ask staff about available caregiver resources and application access. Take your time, provide accurate details, and keep copies of everything you submit.
What Happens After You Apply?
After you submit your application, Novant Health reviews your information to determine whether you qualify for financial assistance and how much support may be available. You may receive a request for additional documents if information is missing or needs clarification. Respond promptly to help prevent delays. Novant Health protects patient privacy while evaluating your income, household size, insurance status, and medical bills.
Once the review is complete, you’ll receive a decision explaining any approved discount or other assistance. If your application isn’t approved, the notice may outline next steps or available billing options. Review glossary terms in your materials to better understand decision language and assistance details.
Where Can You Get Application Help?
If you need help completing your application or responding to a document request, Novant Health’s financial assistance and patient financial services teams can explain the process, review required paperwork, and answer billing questions. You don’t have to navigate forms, deadlines, or income documents alone. Ask about language accessibility services if you prefer support in another language.
- Contact patient financial services by phone or through your Novant Health location.
- Request an in-person meeting for guidance with forms and supporting documents.
- Explore community partnerships that may connect you with local enrollment or translation assistance.
Bring any notices you’ve received so staff can help you respond accurately and promptly.
Frequently Asked Questions
Does Financial Assistance Affect My Credit Score?
Financial assistance itself typically won’t affect your credit score. You can apply without harming credit, but unpaid balances may. Review eligibility criteria, ask billing staff questions, and seek support early to protect your financial health.
Can Financial Assistance Be Used for Prescription Medications?
You may use financial assistance for eligible prescription medications; coincidentally, it can also ease medication copays and improve prescription affordability. You’ll need to confirm coverage with your provider or pharmacy, since eligibility and programs can vary.
Are Emergency Room Visits Covered by Financial Assistance?
Yes, your emergency visit may qualify for assistance if you meet financial aid eligibility requirements. You’ll need to apply and provide requested documentation. Don’t delay emergency care; support staff can help you understand available coverage options.
Does Novant Offer Payment Plans for Remaining Balances?
Yes, you can often arrange payment plans for remaining balances. Contact billing to discuss monthly options, eligibility, and due dates. You’ll receive support in finding a manageable plan that fits your budget and avoids unnecessary financial stress.
Can Undocumented Patients Apply for Financial Assistance?
Yes, you can apply; don’t let paperwork feel like a locked door. Undocumented access may be available, though eligibility criteria vary. You can contact financial counselors confidentially to learn what documents you’ll need and investigate support.
Conclusion
Novant Health financial assistance can ease the stress of medical costs when you’re facing a tough time. If you meet income, insurance, and residency guidelines, you may receive help with eligible current or existing bills. Gather your documents, complete the application, and ask for support if you need it. Don’t let financial worries keep you from seeking care—help may be closer than you think. Taking this step can be a weight off your shoulders.