As you’re bundling up to stay warm this winter, it’s a coincidence that you’re also wondering how to manage your energy bills. National Fuel New York has got you covered with a range of assistance programs designed to support eligible customers.
From bill discounts to financial assistance and energy-efficient solutions, there are options available to help you stay warm and on top of your energy costs. But which program is right for you, and how can you take advantage of these resources?
Key Takeaways
- National Fuel offers assistance programs like HEAP and EmPower+ to help eligible New York customers with energy bills and efficiency upgrades.
- The Statewide Low Income Program provides tier-based bill discounts on gas for eligible National Fuel customers in New York.
- National Fuel’s Energy Affordability Program offers discounts on energy bills for low-income customers, with payment plans and options available.
- The Neighbor for Neighbor Heat Fund provides one-time grants for additional financial assistance to eligible National Fuel customers in need.
- National Fuel representatives are available at community events to answer questions and provide in-person support for customers seeking assistance programs.
Emergency Services and Support
When you face a gas-related emergency, every minute counts.
National Fuel provides 24/7 assistance at 1-800-444-3130, where you can receive immediate help with gas-related emergencies.
If you’re struggling to pay your energy bill, Catch-up Coaches are available at 1-800-365-3234 to provide personalized support.
You may also be eligible for the Home Energy Assistance Program (HEAP), which offers help with heating bills and a discount on gas delivery charges.
National Fuel representatives are available at community events to answer questions and provide in-person support, ensuring you get the help you need in an emergency.
Assistance Programs for Eligible Customers
During difficult financial times, National Fuel offers various assistance programs to eligible customers.
You may be eligible for the Statewide Low Income Program (NYS Energy Affordability Program), which provides tier-based bill discounts on gas if you meet certain income guidelines.
Additionally, you may receive monetary assistance from certain government programs, such as the Home Energy Assistance Program (HEAP). If you’re eligible, a HEAP grant is automatically applied to your heating bills.
National Fuel also offers other programs, including EmPower+ for energy-efficient solutions and the Neighbor for Neighbor Heat Fund for one-time grants.
Payment Assistance and Options
You can take control of your gas bills with National Fuel’s payment assistance and flexible options.
If you’re a low-income customer, a senior, or a person with disabilities, you may be eligible for the Energy Affordability Program, which offers a discount on your energy bill.
National Fuel also provides various payment plan options, allowing you to pay your gas bill in manageable installments.
Additionally, you can take advantage of Pay Without Signing, which eliminates the need for a signed contract.
If you need financial assistance, National Fuel’s Assistance Referrals can connect you with programs and resources tailored to your situation.
Explore these options to find the support that best suits your income, needs, and circumstances.
Accessibility and Communication Resources
National Fuel is committed to ensuring its services are accessible to all customers.
If you have hearing or speech difficulties, you can dial 7-1-1 (TTY) to reach a relay operator who’ll assist you.
Visually impaired customers can request large-type or Braille bills and inserts, as well as large-numbered or Braille thermostats, at no cost.
Non-English speaking customers can request a Language Line for a three-way conversation with a translator.
You can also access Communication Assistance Information if you need help with your gas bill due to hearing or speech difficulties, visual impairments, or language barriers.
Additional Resources for New York Residents
You can access additional resources to support your energy and housing needs.
Through the New York State Emergency Rental Assistance Program (ERAP), you may be eligible for rental arrears, temporary rental assistance, and utility arrears assistance.
Additionally, National Fuel offers energy efficiency solutions, such as Sealed and Energy Efficiency Tips, to help you reduce emissions and save on energy bills.
Energy Efficiency Solutions
As New York residents endeavor to reduce their energy consumption and lower their bills, several programs are available to support their endeavors.
You can take advantage of energy efficiency solutions that fit your needs and budget.
- EmPower+ provides no-cost energy-efficient solutions for eligible customers who meet certain income guidelines.
- The Sealed program covers upfront costs for upgrades that improve home energy efficiency.
- National Fuel offers Energy Efficiency Tips to help you reduce emissions and save money on your energy bills.
- The Home Energy Assistance Program (HEAP) helps eligible customers with heating bills.
- National Fuel representatives are available at community events to answer questions about billing or payment assistance programs.
Emergency Rental Assistance
Beyond energy efficiency, National Fuel recognizes that New York residents may face additional challenges in maintaining a stable living situation.
You may be eligible for the New York State Emergency Rental Assistance Program (ERAP), which provides financial assistance for rental arrears, temporary rental assistance, and utility arrears.
To qualify, your gross household income must be at or below 80% of the area median income, and you must have experienced a reduction in income or increase in expenses due to the COVID-19 pandemic.
Apply online, by mail, or in-person at a local department of social services office.
Financial Assistance Programs for Home Energy Affordability
National Fuel offers various financial assistance programs to help make home energy more affordable for eligible customers.
You may be eligible for one or more of these programs, which can provide significant discounts on your energy bills.
- The Low Income Program (SLIP)/Energy Affordability Program offers monthly bill discounts on gas delivery charges based on your HEAP grant.
- The Home Energy Assistance Program (HEAP) provides assistance with heating bills, and recipients enrolled in SLIP/EAP receive a discount on their gas delivery charges.
- EmPower+ provides no-cost energy-efficient solutions to reduce emissions and save on energy bills.
- The Neighbor for Neighbor Heat Fund provides one-time grants for additional financial assistance.
- The Special Protections program guarantees uninterrupted gas service for eligible households.
Frequently Asked Questions
What Is the New York Energy Affordability Program?
You’re eligible for the New York Energy Affordability Program, which offers energy savings through utility discounts on your monthly bills, helping low-income households reduce heating costs and balance their budget, while also promoting energy efficiency and weatherization services.
What Is the National Fuel Payment Plan?
You can avoid late fees and service disruptions with National Fuel’s Payment Plan, which breaks down your utility bills into manageable monthly payments based on your payment history and credit scores, offering flexible fuel options and customizable rate plans for budget help with energy costs.
How Do I Apply for Fuel Assistance?
You can apply for fuel assistance online or in-person at your local county office, ensuring you meet eligibility requirements by providing income guidelines, household size, and fuel costs; benefits amounts vary, so check program deadlines to submit your application.
What Does National Fuel Cover?
You’re covered for fuel discounts, heating costs, and energy crisis situations through various subsidies, helping alleviate winter bills and fuel insecurity; National Fuel’s programs provide heating assistance, reducing energy burden and ensuring access to essential energy services.
Conclusion
As you navigate the complexities of energy affordability, National Fuel New York’s array of assistance programs shines like a lighthouse of hope. These lifelines can help you stay warm, reduce financial strain, and breathe a sigh of relief. By tapping into these resources, you’ll find a safety net of support, empowering you to take control of your energy bills and stay on track.
